Privacy Policy

Last Updated: 27 April 2026

1. Introduction

We are committed to protecting the privacy of our website visitors and clients. This policy explains how we collect, use, and safeguard your personal information in accordance with the Protection of Personal Information Act (POPIA).

2. Information We Collect

We may collect and process the following personal information:

Contact details: Name, email address, and phone number (e.g., via contact forms).
Usage data: IP address, browser type, and website navigation patterns collected via cookies.
Voluntary information: Any other details you provide to us directly through our services.

3. Purpose of Collection

We collect your information for specific, lawful purposes, including:

Responding to your enquiries and providing requested services.
Improving our website performance and user experience.
Complying with legal and regulatory obligations.
Marketing (only with your explicit consent).

4. Third-Party Disclosure

We do not sell your data. We may share information with trusted service providers (operators) who assist in our operations, provided they agree to maintain the same level of protection as required by POPIA. We may also disclose data if required by law.

5. Data Security

We implement appropriate technical and organisational measures to prevent loss, unauthorised access, or destruction of your personal information. This includes using SSL encryption (HTTPS) and restricted access controls.

6. Your Rights

As a data subject, you have the right to:

Access: Request a copy of the personal information we hold about you.
Correction: Ask us to update or correct inaccurate data.
Deletion: Request the destruction of your data when it is no longer needed.
Objection: Object to the processing of your data for marketing or other reasons.

7. Cookies

Our website uses cookies to enhance functionality. You can manage your cookie preferences through your browser settings or our website’s cookie banner.

8. Contact Details

For any questions regarding this policy or to exercise your rights, please contact us:

Email: hello@velaro.co.za
JHB Branch: (011) 868 3644
CPT Branch: (028) 312 1158

You also have the right to lodge a complaint with the Information Regulator of South Africa at enquiries@inforegulator.org.za.

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